Shipping Policy

Effective date: August 7, 2026

groceryplace ships only to addresses in the United States. Every order receives free shipping with no minimum purchase.

Delivery promise at a glance

Preparation occurs before carrier transit, and tracking connects those two separate stages for every shipped order. This page applies specifically to groceryplace and its selection of cat and dog food, treats, toys, chews, and everyday pet-care products.

Processing before carrier handoff

Normal processing takes 1–3 business days for payment review, picking, packing, and handoff preparation. An order received after 5:00 PM America/Los_Angeles, on a weekend, or on an applicable holiday begins on the next business day. Processing time and transit time are not the same.

Transit estimate

Estimated carrier transit is 4–8 business days after handoff. Combining the normal processing and transit ranges gives an estimated 5–11 business days from the start of processing, although weather, address, carrier, volume, and service disruptions can extend the timing.

Tracking

A tracking number is provided when the order ships. The first carrier scan may take time to display. Contact us if tracking remains unchanged for several business days.

Addresses and split shipments

Review the address before placing the order and contact us immediately about a correction. A change is not guaranteed after processing begins. Items may travel in separate parcels, and each available shipment receives tracking.

Carrier delays and delivery issues

If a package is materially delayed, we will provide the choice required by law, which may include agreeing to the delay or cancelling for a full refund. Contact us about loss, damage, a delivered scan with no package, incorrect items, or missing contents. The customer will not be charged return shipping to resolve those problems.

Cancellation and returns

Cancellation can be requested before shipment. After carrier handoff, use the Refund Policy, including its 30-day return window, exchange option, and free prepaid return label for an approved return.

Merchant and support details

groceryplace
Email: Support@groceryplace.shop
Phone: 251-374-2421
Physical address: 17 Glenview St, Montgomery, Alabama, 36110, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).