Refund Policy
Effective date: August 7, 2026
groceryplace accepts an eligible item for a no-reason return within 30 days after confirmed delivery and also supports exchanges.
Return commitment in brief
Eligible returns begin with authorization, use merchant-paid return shipping, and remain subject to the detailed timing and condition rules below. This page applies specifically to groceryplace and its selection of cat and dog food, treats, toys, chews, and everyday pet-care products.
Opening a return or exchange
Email Support@groceryplace.shop within 30 days after delivery. Include the order number, item, and whether you prefer a return or exchange. Wait for authorization and the free prepaid return label before shipping. The default return address is 17 Glenview St, Montgomery, Alabama, 36110, United States; follow the label if it provides a different routing address.
Who pays return shipping
groceryplace pays return shipping for every approved return, including a no-reason return, and supplies a free prepaid return label. The merchant also pays return shipping for damaged, defective, incorrect, incomplete, or missing-item orders. No restocking fee is charged.
Condition and ordinary-return exceptions
Return the item with included parts and, when practical, original packaging. Customized goods, clearance or Final Sale items, gift cards, opened intimate or hygiene-sensitive goods, and opened food, pet food, or other consumables are not eligible for an ordinary no-reason return. These limits reflect the nature of cat and dog food, treats, toys, chews, and everyday pet-care products but do not reduce any remedy for goods that are damaged, defective, unsafe, incorrect, incomplete, or otherwise protected by law.
Damage, defects, incorrect goods, or missing contents
Contact us promptly with the order number and an explanation. Reasonable photos can help but will not be required when unreasonable. We will arrange merchant-paid return shipping when needed and provide an appropriate replacement, exchange, refund, or other remedy. The customer does not pay to correct our error or a qualifying product problem.
Exchanges
State the requested replacement when you open the return. Exchanges depend on stock. If the requested item is unavailable, you may choose an available alternative or receive a refund for the returned item.
Refund method and timing
After the authorized return arrives and is inspected, we notify you and issue an approved refund to the original payment method. The financial institution normally posts it within 5–10 business days after issuance. Any mandatory remedy or required refund is not limited by this estimate.
Cancelling before shipment
You may request cancellation before shipment. Contact us immediately because cancellation cannot be guaranteed after processing or carrier handoff. Once shipped, the order follows this return procedure.
Merchant and support details
groceryplace
Email: Support@groceryplace.shop
Phone: 251-374-2421
Physical address: 17 Glenview St, Montgomery, Alabama, 36110, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).